Privacy policy
The short version: no advertising trackers and no marketing lists. One analytics tool, Microsoft Clarity, runs only if you accept it on the cookie banner. Beyond that we only hold the details you choose to send us, and we use them to reply to you.
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Who we are
This website is operated by Luxe Haus Living Ltd (company number 15078025), trading as Luxe Haus Living. You can contact us about anything in this policy at hello@luxehausliving.co.uk or on 0115 647 1180.
What we collect and why
- Details you send us. If you call, email or write to us, we hold the contact details and job information you provide and use them to respond, prepare quotes and carry out work. We keep them no longer than we need them for those purposes and our legal obligations.
- The enquiry form. The form on our contact pageis provided by Elite Connector, the customer relationship system we use to manage enquiries. What you type into it goes directly into our account with them, where we read it and reply. Elite Connector processes that information on our behalf and under our instructions; it is not sold or used for anyone else's marketing. The form may store small amounts of data in your browser so that it works properly, for example to stop the same enquiry being sent twice. If you would rather not use it, call or email us instead.
- Server logs. Like almost every website, the server that hosts this site records basic technical logs (including IP addresses) for security and fault-finding. Logs are routinely rotated and are not used to identify visitors.
- Site analytics, only with your consent. If you press Accept on the cookie banner, we use Microsoft Clarity to understand how the site is used: which pages people visit, how far they scroll and where they click, including replays of anonymous browsing sessions. This helps us find and fix the parts of the site that are confusing or broken. Microsoft processes this information on our behalf; it is not used to show you advertising. If you press No thanks, Clarity never loads and no analytics cookies are set.
Cookies
The site itself stores one small value in your browser: your cookie choice, so we do not ask you on every visit. If you accept analytics, Microsoft Clarity sets its own cookies (named _clck and _clsk) to tell one browsing session from another. Declining changes nothing about how the site works for you. You can at any time and the banner will ask you again.
What we do not do
- This site runs no advertising and no cross-site tracking, and sets no cookies before you make a choice on the banner. The only third parties involved are the enquiry form described above and, if you accept it, Microsoft Clarity.
- We do not sell or share your details with third parties for marketing.
- We do not send marketing emails.
Your rights
Under UK data protection law you have rights over your personal information, including the right to access, correct or ask us to delete what we hold. Email hello@luxehausliving.co.ukand we will help. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.
Changes
If the way this website handles information changes, for example if analytics are added, this policy will be updated at the same time.
